When old age is the dividing line between good and bad technology

An example taken from everyday life illustrates how there is no true digital transformation without an equally smart bureaucratic apparatus

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Even when we have long passed the age of the wet nurse, we have to deal with an age-old dichotomy: tradition-innovation.
You could say that this is not a country for old people, and leave it at that. But, perhaps, it is worth doing a little reflection on what it means for an elderly person to have to deal with tech.
And, of course, distinguish, as is our custom, between tech good and tech bad.
I want to give you a concrete example. Indeed, much more than concrete: an example that involves me personally.
You should know that I have a mother who matters, even though quite lively, 101 springs. He is of a good breed: it's a Mazzelli and I think this is enough.
Although clear and present, the mother, naturally, remained somewhat behind on the matter technological side and, in particular, on the IT sector: for her, Internet it's a kind of miraculous phenomenon and one application reminds her more of poultices than of a program.
Apart from this, she's doing well: she's read the entire "Recherche" three times and knows Leopardi's "Canti" by heart: a smart little old lady, in short.
However, even smart old ladies sometimes have to deal with the tech: and, if it comes to tech bad, it's serious trouble.

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The poster of the video instructions for the medical change of the Territorial Social and Health Authority of West Bergamo

The psychodrama of the medical change and the mimeographs of the Health Protection Agency

As it happens, some time ago, his general practitioner has retired: I wouldn't want you to imagine Greek tears over the doctor's jubilation, since my mother held him in no consideration, considering him an incapable bitter-sweet slut.
However, whatever the clinical depth of the jubilee, the need arose to replace it: and here it is tech break into the old woman's quiet existence.
The Health Authority immediately sent my mother a detailed mimeographed statement, in which they communicated the systems for appointing a replacement for her doctor.
The simplest system is to go through the regional health file, by accessing your account with the SPID or the TSR, using the appropriate reader.
My mother doesn't have a SPID and, naturally, she doesn't even have the appropriate reader: I can do it, but I am obviously only allowed access to my file, not hers.
The same applies to hypothesis two, that is, sending a PDF request to a dedicated site together with a copy of the identity card: naturally, the site is accessed with the SPID, etc., etc.
The third hypothesis remains, that is to personally go to the AST counter and arrange for it choice of doctor.

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The SPID and TSR imperative, but no one mentions a simple delegation obligation

In fact, I opted for that solution and dutifully went to the place: I would add that I live in the center, while the aforementioned place is on the extreme outskirts, and that the opening hours are from 14pm to 15pm, which is when, Usually, people work.
But let's not quibble: I introduce myself to the usher with my best smile and explain the whole thing to him.
Very desolate, he bounces back, telling me that my mother's delegation is needed.
I inform him that I have mother's TSR in my hands and that, therefore, I can act entirely on her behalf. Nothing to do: without delegation you can't!
With my ears at half-mast, I go back home: I've wasted my time and my mother will have to pay for the next round of medicines out of her own pocket.
Then, I reread the papyrus with the instructions: the one sent at the time, in mimeograph. And there are very detailed instructions on everything there: it seems Internet explained to a mentally handicapped person.
Except the issue of delegation! There is no mention of that: not even a gloss at the bottom of the page, nothing at all. So, I'm not the naive one: they are the incapable ones.
I draw a series of painful reflections from it.
The first is that who deals with technological services in the public sector they often have no idea of ​​the variety of subjects and problems that this entails.
Depending on his degree of digitalisation, considers users to be more or less digitalised: zero flexibility.

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If the instrument is good, but the helmsman is an idiot, the problems become... more complicated

The second is that one tech dedicated to a service to citizens that is not smart enough to be spent happily by everyone is not a good technology for the community.
The third is that, even with all the procedures in place, with all the appropriate links, with every form of IT access channel, without a shred of intelligence and common sense, a certain type of service is a dead letter.
In short, once again, if the instrument is good, but the helmsman is an idiot, innovation, rather than solving problems, makes them worse.
The most imperfect machine, alas, is always man.

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The video instructions for changing doctors from the Territorial Social and Health Authority of West Bergamo

Tutorial to download the "Diffuse Clinics" application of ATS Bergamo on your smartphone

Tutorial for booking visits from the "Diffuse Clinics" application of the ATS Bergamo

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