In a top event the impact of AI and machine learning on services

Everyone in Zurich on March 21st for the quarter century of itSMF and to investigate the importance of service management in the era of the digital revolution

Service management: the Einkaufszentrum Glatt, located at number 99 Neue Winterthurerstrasse in Wallisen, approximately twenty minutes by S-Bahn from the center of Zurich, will host the annual itSMF Switzerland event on 21 March 2024
The Einkaufszentrum Glatt, located at number 99 Neue Winterthurerstrasse in Wallisen, approximately twenty minutes by S-Bahn from the center of Zurich, will host the annual itSMF Switzerland event on 21 March 2024

itSMF, the leading international, independent and non-profit organization of professionals in the management of Information Technology services, is preparing for a key event, which coincides with the twenty-fifth anniversary of its foundation.
In Switzerland the main national happening will in fact stop in the Zurich area and the wait is already frantic.
The annual day of the Forum will be held on March 21st starting at 13pm in the metropolitan area of ​​the city on the banks of the Limmat, a metropolis notoriously at the center of innovation, proposing an extraordinarily topical theme.
The common thread event focuses on implementing IT best practices to meet business needs through a combination of compliance and performance, adapted to today's complex market environment.
The objective is to provide an Information Technology service that increases the efficiency of the company through digital technologies.
In 2024 the event will be held on the 11th floor of the exclusive Glatt Tower in Wallisellen, but it is already expected that in 2025 the national event will take place in the Romande area, specifically in Geneva.

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What is the itSMF global partnership and what are its main aims and activities?

itSMF Switzerland is the national chapter of itSMF International, based in Swindon in the United Kingdom, recognized as a community of experts also in the Swiss Confederation for its ability to promote and implement the culture of IT Service Management.
IT Service Management is in fact a structured set of good practices to be carried out throughout the life cycle of providing an Information Technology product or service to make it effective.
This means that it is in line with the expectations of management and end users as well as with a high quality standard in terms of functionality and intrinsic compliance/safety.
The association is clearly positioned for its top-down vision with a practical approach, from strategy to operations.
Engages decision makers and influencers in implementing any digital technology to improve business productivity.
As an advocate of the top-down approach, itSMF uses clear business language for management instead of IT jargon.
Culture is promoted through quality content, events, training sessions, consultancy and turnkey services.
To implement digital innovations, which create added value and competitive advantage for companies, it is essential to have a clear service culture.
Everything in the IT field is always a service: for example, when you use an application to book a flight or a hotel for a holiday or business trip, you use one or more Information Technology services.
The same applies to a company when it records a retainer invoice after closing a deal with a new potential customer.

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Service management: Andri Silberschmidt, entrepreneur and member of the Swiss National Council, will hold the institutional speech at the annual itSMF event in Zurich-Wallisellen on 21 March 2024
Andri Silberschmidt, entrepreneur and member of the Swiss National Council, will give the institutional speech at the annual itSMF event in Zurich-Wallisellen on 21 March 2024

Andrea Cherubini, Andri Silberschmidt and Andrew Heron among the big speakers, but not only

itSMF celebrates its 25th anniversary, underlining the continued strategic importance of Service Management, especially in the era of the digital revolution.
The agenda of the event, the quality of the speakers and the quality of the contents lead the organizers to recommend booking a place.
The event program includes the presence of globally recognized experts.
The welcome note will be given by the national president of itSMF, Andrea Cherubini, who will introduce Andri Silberschmidt, entrepreneur and member of the Swiss National Council, within which he is one of the members of the Zurich delegation.
He will provide a short but insightful institutional note, with a transversal vision and food for thought on the impact of innovation on the national economy and daily life.
After the keynote speech by Andrew Heron, itSMF committee member and generative AI advocate at ServiceNow (a Fortune 500 company), the event will become more collective.

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Service management: itSMF Switzerland's annual event will take place in Zurich-Wallisellen on March 21, 2024 and will feature keynote speakers and businesses as well as parallel sessions of seminars and workshops, addressing the impact of AI and machine learning on services
ItSMF Switzerland's annual event will take place in Zurich-Wallisellen on March 21, 2024 and will feature keynote speakers and businesses as well as parallel seminar and workshop sessions, addressing the impact of AI and machine learning on services

Five hours of seminars and parallel workshops, including with E-Venture, Eficode, Itecor and MGS

It features five hours of parallel seminar and workshop sessions, exploring the impact of AI/ML on service management.
The list of speakers includes E-Venture, a Bahraini company specializing in Cyber ​​Security, Eficode, a well-structured company with experience in developing software using DevOps and Agile practices, and Itecor, a company with a strong profile in robotic process automation, and MGS, which illustrated new international compliance standards such as ISO42001 and ISO 56002, specifically designed as regulations for AI and innovation.
The list of top-level companies that are taking part in the event is still in progress, especially as the conference quality promises much more than what has been official or confirmed so far.
During the two breaks, exhibitors will share case studies and knowledge in one-on-one talks, while guests can enjoy fine food and drinks.
All of this offers an additional networking and learning opportunity that alone is worth the trip to Wallisellen.
In any case, this hybrid event allows you to choose whether to participate in person in Zurich to meet the community of experts and VIPs, or to attend comfortably and virtually remotely.
All speeches will be recorded and delivered to participants later, to then be published over time on the official YouTube channel.
This is a must-attend event for any decision makers or senior executives in the IT industry, or anyone who is passionate about digital technologies and wants to stay up-to-date and make informed decisions for their business.
To register for the itSMF event at the Glatt Tower in Zurich-Wallisellen on 21 March 2024 or to participate remotely via a conference platform, please follow the instructions provided at the URL: https://zurl.co/T6RX.

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The official trailer presenting the activities of itSMF Switzerland

Service management: Shortlisted companies at the itSMF Switzerland annual event on 21 March 2024 at Torre Glatt include E-Venture, Eficode, Itecor and MGS and will be introduced by Andrea Cherubini, Andri Silberschmidt and Andrew Heron
Shortlisted companies at itSMF Switzerland's annual event on 21 March 2024 at Torre Glatt include E-Venture, Eficode, Itecor and MGS and will be introduced by Andrea Cherubini, Andri Silberschmidt and Andrew Heron